In today’s emotion economy, the best service providers design for and deliver positive emotions. Find out how you can use mistakes to create customer happiness.
What is the one thing all great leaders have in common? Find out in the article based on Mark’s newest book, The Intention Imperative: Three Essential Changes that Will Make You a Successful Leader Today.
When you are giving a presentation, what can you really tell from the audience reaction?
There are two common dangers of thinking. Find out what they are, how to avoid them and how to think better.
The first few sentences of any speech set you up to win big or fail spectacularly. Find out how you can use the art of the fast start to capture and keep attention.
Think you can prosper without getting better? Learn the dangers of the “status quo.”
Best practices, ironically, aren’t the best practices to pursue. Find out how to go beyond best practices to better practices and next practices.
When you qualify happiness, you diminish it. Learn how to avoid making this mistake.
I’ve grew up on a farm and have lived in big cities, but here I make some observations about small towns.
When a leader falls, we are often surprised. But upon reflection, we often find that there were clues prior to their failure. Learn two of the most common.