The Question of These Times and 6 Ways to Answer
Most are facing the greatest crisis of their lifetime. What is the question we should be asking? And how can we answer?
Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
Feedback Deserves More Than a Form Response
When a customer takes time to provide feedback, take it seriously. And don’t respond with a form letter.
Define Your Moments
You’ve heard of “defining moments.” Those are the moments in time that define you. But there is more power in defining your moments. Learn how in this post.
Better Role Models Make Better Teams
Many business teams look to sports teams for ideas and inspiration. While that isn’t a bad idea, it still misses the mark.
Do You Give Your Work Dignity?
Politicians remind us that work gives people dignity, and it does. People should have opportunities for gainful employment. A lack of work is for most demoralizing and deprives them the chance to provide for themselves and their families. But here’s something you rarely hear discussed: people give work dignity. You and I determine the excellence…
Every Day is Game Day
Today is Super Bowl 2020, the biggest game day in professional football. What is “game day” like in your business?
How to Deal with Increasing Customer Expectations
Sometimes the more you do for customers, the more they expect. Customers can be demanding, and the more you can provide them profitably, the more loyal they will be. Learn 8 things you can do.
When to Fix and When to Fire
Leaders are charged with making sure employees perform well. But can you always fix bad performance? And when should you fix and when should you fire? This article explains.
Think On the Known, Not Just the New
It is good to find and think about new ideas and concepts, but there are great advantageous to revisiting and rethinking the important things you know.
8 Things To Do at the End of This Year
Here are 8 things to do at the end of 2019 to make 2020 even better.