Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

Skills or Systems

Last night my friend John and I attended the Denver International Car Show. We parked in the convention center parking deck which is seldom an enjoyable experience. For some reason you get routed up a tight spiral ramp to one of the top two floors. I’m beginning to suspect that there are only two floors…

In and Out Leadership

Warren Wiesbe said, “Your heart grows by giving out, but your mind grows by taking in; both are necessary to a happy and balanced life of service.” This explains the leadership balance between head and heart. Leaders who intellectualize their work have a difficult time connecting with and serving others. Leaders who give without growing…

He’s Remarkable

Who? Tiger Woods. He’s being called the best who ever played the game. At the age of 32 he’s earning $100 million a year and has won seven consecutive tournaments. I don’t golf, but I learn from Tiger. That’s because truth is transferable. What makes for mastery and remarkable performance is applicable in any arena.…

A Great Turn of the Phrase

Just because I don’t agree with Hillary Clinton on much doesn’t mean I don’t pay attention to what she says. And I’ll glady give her credit where due. After Obama’s speech on race relations, she said, “In the end, the test is not the speeches a president delivers. The test is whether the president delivers…

Refreshing Responsibility

Howard Schultz demonstrated why he is an effective leader that as been able to grow Starbucks into a premier global brand. Commenting on Starbuck’s downturn in business, Schultz didn’t blame the economy but said, “The problems we are facing have been self-induced. That’s why I think we’ll be able to fix them. In as similar…

Cheering the Tawdry

Talk and news shows are following the obvious trail left by Eliot Spitzer and bringing escorts, madams and pimps on their shows to teach us all we don’t need to know about their criminal activities. You don’t need to search it out; these appearances are turning up everywhere. What I find disconcerting is the rock…