Is Anyone Listening? Does Anybody Care?
A really bad experience with a well known company demonstrates how important it is to listen to customers and respond because you care.
How to Be an Encore Performer in 2021
What would happen if you were so in demand by your employer and/or your customers that they wanted only you? That they wouldn’t accept any substitutes? That would make you an encore performer. Find out how to do it.
Better Your Best: 12 Free Resources for You
Here are 12 free resources to help you better your best in the year ahead.
How Big is Walden Pond? And Why it Matters
How big was Walden Pond that Thoreau famously wrote about? Was it a tiny marsh or a large body of water? And why does it matter? Find out about how curiosity can enrich your life and improve your work.
The Critical Question for Your Company’s Success
Is there really one question that determines your company’s success? I believe there is. Find out what it is.
Why I Bought a Watch I Don’t Really Need
Have a great product or service is important, but so is a strong connection with your customers and prospects.
Post 1000: Observations and Conclusions
After writing and posting one thousand blogs, these are my conclusions and observations that can make you a better writer and communicator.
How to Lead for What Comes Next
With so much uncertainty, how should leaders think about the future, and what should they do? Mark Sanborn offers a simple but powerful formula for dealing with change and leading through what comes next.
Welcome to the New Abnormal
What happens after Covid-19? When will things be back to normal? They won’t. Welcome to the new abnormal.
15 Things You Can Do Now to be a Better Leader
Effective leadership requires ongoing education and action. Here are 15 things you can do right now–in the midst of COVID 19– that will make you a better leader.
