Leadership Speaker & Best Selling Author

Bestselling Author on

LEADERSHIP AND CUSTOMER SERVICE

Bestselling Author on Leadership and Customer Service

Mark Sanborn is a globally-recognized, hall of fame keynote speaker and bestselling author on the topics of leadership, performance, and customer service.

A masterful storyteller who combines education, engagement, and entertainment, Mark delivers high-content and high-impact presentations tailored specifically to the needs and objectives of each audience.

As a result, his clients benefit from more effective leaders, employees that understand how to provide better service and greater value, and an inspired culture that pursues potential.

Mark Sanborn is a globally-recognized, hall of fame keynote speaker and bestselling author on the topics of leadership, performance, and customer service.

As a result, his clients benefit from more effective leaders, employees that understand how to provide better service and greater value, and an inspired culture that pursues potential.

The Potential Principle

How the Best Get Better

How do you keep getting better when you’re already the best? What happens when complacency or outdated thinking stunts performance?

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Leading the Future Now

Engage and Inspire Today’s Workforce for Greater Impact

You probably think COVID changed the world, and in many ways it did. But what COVID really did is accelerate the future.

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The Fred Factor

Based on Mark’s Best-Selling Book!

Discover the secrets of extraordinary people who create added value for customers and colleagues – without spending more money to do it!

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You Don’t Need a Title to Be a Leader

How Anyone, Anywhere, Can Make a Positive Difference

Mark Sanborn proves how anyone at any level and regardless of title can make a significant contribution and a positive difference.

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Leading Change

How to Succeed When Times Are Good, Bad, In-Between

Discover practical ways to prepare for and deal with change – good, bad, or otherwise – by focusing on the mindsets and methods that never change.

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“Thank you so much! You exceeded my every expectation! It was exactly what we needed as an organization! I can’t wait to work together again. Thank you! Thank you!”

“Mark, It was an absolute pleasure working with you on this event. You sent us all on our way laughing but more importantly with a few ideas on how to get from best to better!”

“Mark – Thank you for the time you invested into the presentation. All of our participants both enjoyed the content and delivery of the message. I know each of them left yesterday with notes and action items they will look to introduce and employ with their respective teams of contributors. It was great to see how you were able to customize your presentation. You hit the nail right on the head for us. Thank you again!”

“Mark was thought provoking, genuine and entertaining. His ability to connect to and inspire our organization was unique. He engaged our audience with his warmth and energy, but held our attention with his honest and practical insights delivered with a refreshing authenticity.”

“PERFECT! The best yet. Seriously…. We are still talking about him. His message is one that will never get old. We loved him!! Super funny and very relevant. He also did an excellent job of personalizing it to our company.”

“I want to thank you again for your presentation during our Powertrain expo last week. Your message was spot on and even tailored to our industry-related issues. I knew that you and your message would be well received with our group, and it truly was. Great feedback keeps coming in with the main theme of being, “we need to hear more from Mark Sanborn”. You really did exceed our expectations. So thanks for making me look good Mark – I feel like I owe you one.”

“I am very thankful to you for a number of reasons, for being so thorough (and a pleasure to work with) prior to the event, and even more for delivering such an outstanding keynote. I gained some great insights to keep in mind as well. Overall, your professionalism, flexibility, good humor and topic were perhaps the most fitting keynote to close out my last LIM, and I am very grateful that things turned out as they did.”