Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

6 Tips for Powerful

It isn’t enough to have a message. It must be YOUR message. What is it about your topic that is important to you? That is where your uniqueness lies. Don’t give books reports. Bring your unique perspective to the audience. When you discover your message, you also release your passion. The best advice on speaking…

Pursuing Potential

Beyond Goal Setting The 1988 Winter Olympics were held in Calgary, Canada. I am a rabid downhill skier, so I was watching the televised events with great interest. Of particular interest to me was Pirmin Zurbriggen, 25, Switzerland’s brilliant all-around champion. The serene and religous young man was also a fierce competitor. Before the Olympics,…

Effective Teamwork

Teamwork – 21 Questions In my book “TeamBuilt: Making Teamwork Work” I show managers and employees how to harness the power of teamwork. I recognize that teambuilding has been widely embraced by corporate America, but that different organizations have varying results depending on their approach to implementation. Regardless of your current situation, however, the most…