Mark holds the Certified Speaking Professional designation from the National Speakers Association (NSA) and is a member of the Speaker Hall of Fame. He was recently honored with the Cavett Award, the highest honor the NSA bestows on its members, in recognition of his outstanding contributions to the speaking profession. In 2020,
Global Gurus named Mark the #5 Leadership Authority in the world.
What you should and shouldn’t sacrifice to reach your goals. From Joe Calloway: I found this definition of sacrifice: “to give up something for something else considered more important.” I’m going with that. If you’ve set the right goal, you should sacrifice pretty much anything and everything for it, because if it’s your goal –…
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Survival is the beginning point, not the goal. Don’t get stuck in survival mode.
What is most likely to kill your customer service delivery? Customer service enemy #1.
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Here are five simple things you can do to instantly improve your customer service.
Become a better speaker quickly by learning and practicing these 5 simple tips.
The only thing better than good leaders at the top of your organizations is good leaders at every level. Find out how to develop “an army of lions led by a lion” in this article.