Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
Here’s your opportunity to participate in a unique webinar titled “Extraordinary! Simple Strategies for Spectacular Success” where I’ll share the best of the best of my work; the most important ideas distilled from 8 books, 2200 speeches and seminars and over 20 training and development products. I realize that your time is valuable and that you most…
Here are five quick tips for better thinking.
Yet another classic example from U.S. Air about how to alienate people and lose customers.
Are you clear on what you’re offering and what you want people to do?
Here are five words you can use to work magic with your customers.
Do any of these ten things and you probably won’t be taken seriously in your written communications.
Effective leadership deals with objections in advance.
When there is shortage in your own life, are you able to express empathy to others?
Has common sense become uncommon?
Who are you trying to make life easier for: your customer or yourself?