A Homework Assignment for the Holidays
focus on what’s right
Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
Stick to the Facts
Enough doom and gloom already. The sky is falling and we’re the ones pulling it down. Our ever responsible media can’t seem to stick to what’s happening; journalists feel to consistently add bleak commentary. If it bleeds it leads has always been true. I’ve come to believe the media is actually opening veins with all…
The First Task of Leadership
we need leaders who can provide hope
Mike Rayburn, Encore Performer
One of the great things about my work is I get to meet so many creative and talented people. Over the years I’ve appeared on programs with and gotten to know Mike Rayburn, an amazing guitarist and communicator. Whenever he performs, he always brings down the house and truly is an encore performer. He has…
Just Add Sentimient
Each year Anchor Steam brews a special beer for the holiday season. Serious beer drinkers look forward to each year’s release. This year’s ale not only tastes great but comes with a label that conveys a great sentiment to customers: This is the thirty fourth “Our Special Ale” from the brewers at Anchor. It ia…
Bankruptcy Should Be An Option
This morning Nancy Pelosi was on CNN saying that in terms of the U.S. automakers “…it is clear that bankruptcy is not an option.” The same newscast aired a story about a school district asking for a huge bailout. Their reasoning was if Wall Street and the auto makers could get help, why not them?…
The Future Winners
Recently the Wall Street Journal interview Michael Lewis, author of Panic: the Story of Modern Financial Insanity. I believe his concluding comments are very timely and profound: “We have entered a period of risk aversion unlike anything we’ve seen in our lifetime. Investors will be too wary for a while. You’ll read stories about people…
A Service Encore
how to create an encore: pay attention to nuances
What to do about “It”
what to do about the “it” that runs downhill
One Remarkable Thing
plan to do something remarkable