Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

Little Things

We sometimes think of remarkable performances as grandiose events, but sometimes the little things are remarkable. A friend is coming by my office later this week to pick something up. He emailed me to find out what he could bring as a surprise treat for my assistant Martiza. He wanted to show up with something that…

Why?

Eliot Spitzer saturates the news with his scandal and resignation as governor of New York. Why did he do it? I haven’t a clue. Anything I or anyone else suggests is at best informed speculation. There might be something to be learned from his own explanation but I doubt it. It would be interesting but…

The Question

It is getting hard to listen to the political candidates and their promises. Any time any candidate of any party promises to give you something new, ask one simple question: Where will the money come from? The answer: he who receiveth will also giveth. Funding for programs is a reallocation of existing funding (money is…

Don’t Wait

Orison Swett Marden was one of the earliest and most prolific writers on success and what would become the self-help genre. In his book Pushing to the Front (Volume 1) published in 1911 he wrote: “Don’t wait for extraordinary opportunities. Seize common occasions and make them great.”