Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

Defining great leaders

Answer These 5 Questions for a Successful 2015

Answer These 5 Questions for a Successful 2015 What are you going to say “no” to this year? What is the most important thing you plan to learn? What habitual time waster will you eliminate? Which relationships, personal and professional, will you focus on improving? What one thing will you do extraordinarily well to create the greatest success…