Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
From Larry Winget: A leaders most important job: To lead. Duh. How do you lead? Not from behind, that’s for sure. Leaders have to get out in front with their ideas, vision, energy and presence. As I watch movies and TV shows about the battles of old, I always see the leader, even when the…
The only thing better than being successful? Knowing why you are successful. Here are three reasons why you need to know.
Five best-selling authors, Speaker Hall of Fame recipients, internationally-acclaimed business consultants and best buddies give their insights on business and life. In today’s topic, our five friends talk about one thing they would do to fix the economy.
What you should and shouldn’t sacrifice to reach your goals. From Joe Calloway: I found this definition of sacrifice: “to give up something for something else considered more important.” I’m going with that. If you’ve set the right goal, you should sacrifice pretty much anything and everything for it, because if it’s your goal –…
Learn 5 quick lessons on how to develop others.
Here’s a test of great writing: you want to print it as a document.
Learn about leadership styles around the world in this terrific infographic.
Survival is the beginning point, not the goal. Don’t get stuck in survival mode.
What is most likely to kill your customer service delivery? Customer service enemy #1.
Are you “awesome”? That depends…