Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

No Simple Solutions

In the aftermath of the tragic shootings at Northern Illinois University yesterday there are many suggesting simple solutions to a complex problem. Unfortunately, complex problems rarely have simple solutions. We grieve with those who were affected by the senseless act of a cowardly shooter. Close to the event it is impossible to separate emotion from…