Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

4 Things To Do When You Disappoint Someone At Work

4 Things To Do When You Disappoint Someone At Work

“I’m disappointed.” These are two painful words for anyone to hear whether you’re a child, employee or spouse. Disappointment is one of the most unpleasant things to experience. When you disappoint someone at work (it is inevitable for us all), how can you address disappointment to rectify the situation in the quickest and most productive… Continue Reading [icon name=”icon-angle-double-right”]