Mark holds the Certified Speaking Professional designation from the National Speakers Association (NSA) and is a member of the Speaker Hall of Fame. He was recently honored with the Cavett Award, the highest honor the NSA bestows on its members, in recognition of his outstanding contributions to the speaking profession. In 2019, Global Gurus named Mark the #5 Leadership Authority in the world.

How Leaders Communicate; Part I

“Communication is both a science and an art.” – Mark Sanborn Communication is the Tool, Not the Objective A sales manager approached me after I finished speaking about leadership at his association’s meeting. His mood seemed somewhere between perplexed and provoked. “You talked about how leaders communicate persuasively,” he complained. “Even with the word ‘persuasive’…

Difference Makers

Everyone matters. Everyone makes a difference. The cynic might argue that he or she can choose to be neutral and make neither a positive nor a negative difference. In practice, that just isn’t so. Have you recently encountered a person who just didn’t seem engaged? They seemed wrapped up in their own private world, and…

$1500 Beverage

We are pleased to feature a recent article written by Jeff Thredgold in this month’s Leadership Lessons. Jeff is a very smart guy and the only economist to earn the CSP designation from the National Speakers Association. His piece titled, Wouldn’t It Be Nice If…, follows this month’s article. Enjoy. Mark The $1500 Beverage I…

You Don’t Need a Title…

The vice president of a multinational technology company faced a challenge: he had a mission-critical project he needed someone on his team to handle. After careful thought and consideration, he approached a direct report who was considered an up-and-comer. This individual had demonstrated potential. The director and potential project lead met. After thoroughly explaining the…

What About the Process?

“Measure what you treasure.” “Inspect what you expect.” You’ve heard those phrases before from speakers and consultant-guys like me. They make sense. As leaders we are accountable for the results produced, rather through direct effort or the efforts of others. Unfortunately tracking results isn’t enough. I’ve learned that leadership lesson the hard way. Recently I…