Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

What About the Process?

“Measure what you treasure.” “Inspect what you expect.” You’ve heard those phrases before from speakers and consultant-guys like me. They make sense. As leaders we are accountable for the results produced, rather through direct effort or the efforts of others. Unfortunately tracking results isn’t enough. I’ve learned that leadership lesson the hard way. Recently I…