There is a better strategy than recovering from a service failure: prevent them from happening. Much of what sends customers away is within your control.
Have you considered the impact of the metaphors you use?
Leadership Lessons ezine by Mark Sanborn
Are you and your customers deaf from all the noise marketers make on the internet and elsewhere? Find out a radical idea leaders can use for getting heard.
Bad TV can provide some important lessons for leaders.
Can you summarize your policies in two words? Try this.
Successful business owner, speaker and consultant Marty Grunder shares insight into entrepreneurial success, balancing family and work and making a difference.
There is a BIG difference between self absorption and self reflection. Learn how one diminishes you and the other grows you.
Sensitive issues can create anxiety, but the greater anxiety might be our fear around trying to communicate about them.
In this Mark Sanborn’s guest blog, Darren Hardy, Publisher of Success Magazine talks about his great new book The Compound Effect. Learn from a true expert what it takes to achieve success today.