Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

Understanding and Using Commitment to Achieve Remarkable Performance

Remarkable performance doesn’t happen by accident. Whether delivered individually or organizationally, it is always preceded by commitment. Think about the connection between commitment and performance this way: •Commitment is the price you are willing to pay to get remarkable results. •Performance reveals the price you have paid. Consider: •A remarkable performance reveals how highly you…

The Power of Practice: Part 2

Deliberate Practice What the Eagles refer to as the circle of fear, modern performance researchers call “deliberate practice.” If you think that term suggests that we’re talking about something beyond normal practice, you’re right. Researcher and senior editor at Fortune magazine, Geoffrey Colvin, differentiates between practice and deliberate practice this way: “Simply hitting a bucket…