Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

Difference Makers

Leadership Lessons ezine by Mark Sanborn May 1, 2006 (Adapted from You Don’t Need a Title to be a Leader: How Anyone, Anywhere Can Make a Positive Difference, Currency, September 2006 release) Everyone matters. Everyone makes a difference. I don’t think everyone knows that. Most people grew up being told they could make a difference, not that they do make…

How Leaders Communicate; Part I

“Communication is both a science and an art.” – Mark Sanborn Communication is the Tool, Not the Objective A sales manager approached me after I finished speaking about leadership at his association’s meeting. His mood seemed somewhere between perplexed and provoked. “You talked about how leaders communicate persuasively,” he complained. “Even with the word ‘persuasive’…

Difference Makers

Everyone matters. Everyone makes a difference. The cynic might argue that he or she can choose to be neutral and make neither a positive nor a negative difference. In practice, that just isn’t so. Have you recently encountered a person who just didn’t seem engaged? They seemed wrapped up in their own private world, and…

$1500 Beverage

We are pleased to feature a recent article written by Jeff Thredgold in this month’s Leadership Lessons. Jeff is a very smart guy and the only economist to earn the CSP designation from the National Speakers Association. His piece titled, Wouldn’t It Be Nice If…, follows this month’s article. Enjoy. Mark The $1500 Beverage I…

You Don’t Need a Title…

The vice president of a multinational technology company faced a challenge: he had a mission-critical project he needed someone on his team to handle. After careful thought and consideration, he approached a direct report who was considered an up-and-comer. This individual had demonstrated potential. The director and potential project lead met. After thoroughly explaining the…