That’s the name of a new book by my friend Bert Decker. Bert, a former award winning television producer, is the founder of Decker Communication, one of the most respected executive speech coaching organizations in the country. This book is a classic bestseller that has been revised and updated and just released by St. Martin…
Congress is arguing over a bail-out. There’s much blaming going on. They’ll be time for that later; right now it is imperative to act as rapidly as prudently possible. Congress already did a poor job of providing oversight for Wall Street and bank dealings. The only thing they could do to make things worse is…
Today I spoke with a colleague who called to discuss a piece of business he seems to have lost. He was refreshingly candid in the two mistakes he had made and what he learned from them. Therein is the success of failure: taking responsibility for what one did wrong and learning from it. It is…
My buddy Joe Calloway wrote a neat little book called “revival: a mid-life journey.” In one essay he says, “I don’t want to look younger than I am. I want to look my age…it seems that everyone wants to look better. And almost everyone wants to look younger. …If I want to look good, I’ll…
There was a long line waiting for the train at Denver International Airport. At the last minute a weasley guy swooped around us all and boarded first. Why did he do it? Because he could. He put his egocentric needs above decorum or courtesy. It was an act of entitlement. The same principle applies to…
I’ve blogged about my recent trip to Bogota to speak on the International Customer Service Forum with Tim Sanders and Joseph Michelli. The three of us had lunch one day that was hosted by our friends at Hi-Cue. I hadn’t seen or spoken to Tim for quite some time (we sometimes communicate by email) and…
Each year I try to write something to appropriately commemorate the tragedy of 9/11. This year I will share, with her permission, something my friend and fellow speaker Shari Harley wrote: “Every year on September 11th I appreciate being alive and wonder why I’m not dead. I worked in the World Trade Center on September…
I recently heard Natalie Tysdal, morning news anchor on Channel 2 in Denver, talk about her commitment as a journalist. She said that sometimes journalists look for the “juicy” angle in a story because that will increase ratings. Natalie has personal experience having once been at the center of a news story that was spun…
It is a fine day indeed when you can drive $1 million worth of exotic automobiles before lunch. And that is just what I did on September 6, 2007. I was at West Baden Springs Resort in French Lick, Indiana for the inaugural World Class Driving Festival. Chief Executive Officer Alan Rae and COO Jean…
Sarah Palin’s teenage daughter is pregnant and some are seemingly outraged. I find this ironic given that the vocal majority winked and didn’t think it was a big deal that a married president of the U.S. receives oral sex from an intern in the oval office. A double standard. What is refreshingly amazing about candidate…