Yet another classic example from U.S. Air about how to alienate people and lose customers.
Are you clear on what you’re offering and what you want people to do?
Here are five words you can use to work magic with your customers.
Do any of these ten things and you probably won’t be taken seriously in your written communications.
Effective leadership deals with objections in advance.
When there is shortage in your own life, are you able to express empathy to others?
Has common sense become uncommon?
Who are you trying to make life easier for: your customer or yourself?
If your customer service is bad enough you might become the focus of a music video (and that’s not a good thing).
Motivational speakers are like Chinese food. You’re hungry an hour later. “Ever hear that one? Somebody is eating at the wrong Chinese restaurant if they’re hungry an hour later, and if the motivational speaker left you wanting, he or she wasn’t very good. Why are motivational speakers the butt of jokes and criticism? Like any…