Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

Rock On

The National Speakers Association just completed its annual convention in NYC. My friend Eric Chester created a concert experience around this year’s theme, NSA Rocks. He exhibited the power of extraordinary creativity, planning and attention to detail that brought out nearly 2000 attendees to one of the world’s most expensive cities in a time of…

Make People Mad

Good leaders make us mad. Bad leaders make us mad, too. What’s the difference? A bad leader makes us made at him or her. We get mad about how they treat us, questionable ethics, bullheadedness, going the wrong direction and a plethora of other reasons. They make us mad because they aren’t good leaders. Good…

Leaders Are Readers

You’ve heard that phrase many times. I think I first ran across it in a book by Bennis and Nanus (how’s that for two great names for co-authors?). Not only does familiarity breed contempt; it can also breed neglect. Sometimes we discount the value of an idea because it is familiar. Andrew Carnegie said, “Reading…