Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

The Attention Grab

I started a new novel and it grabbed me in the first two pages. That’s why I kept reading. The opening scene of a movie was exciting. That’s why I kept watching. I heard a speaker who made an opening statement I found intriguing. That’s I kept listening. Here is the key to powerful communication: instantly grab…

19 Ways To Live Sanely And Well In Crazy Times

We live in crazy times. No matter how you analyze it, the events happening around us are often unprecedented and challenging. The gamut of craziness runs from politics and investigations to egregious behavior and accusations to social media, uncivil media, and so much more. I’m not discounting the tremendous opportunities that exist these days. However,…