How to Deal with Increasing Customer Expectations
Sometimes the more you do for customers, the more they expect. Customers can be demanding, and the more you can provide them profitably, the more loyal they will be. Learn 8 things you can do.
Mark is recognized globally as an expert on leadership, customer service and organizational performance.
A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary
Into the Extraordinary.
Mark teaches his clients to BE EXTRAORDINARY™.
When to Fix and When to Fire
Leaders are charged with making sure employees perform well. But can you always fix bad performance? And when should you fix and when should you fire? This article explains.
Think On the Known, Not Just the New
It is good to find and think about new ideas and concepts, but there are great advantageous to revisiting and rethinking the important things you know.
8 Things To Do at the End of This Year
Here are 8 things to do at the end of 2019 to make 2020 even better.
The Biggest Lie in Motivation
Is everything you believe about motivation and success true? Consider the biggest lie in motivation.
Three Big Changes in Selling: Are You Up to the Challenge?
The world of professional selling continues to change. Are your skill changing to keep pace? Learn three of the biggest changes in selling
and what you can do about them to sell more and sell better.
This is Intentional Leadership
There is a lot about leadership that not everyone agrees with, but I believe there is one thing that is undeniable: successful leaders don’t create and sustain success without clear intention and consistent correct action. This is what I call intentional leadership and I explain it in my new book, The Intention Imperative: Three Essential…
How to Turn Customer Service Mistakes Into Happiness
In today’s emotion economy, the best service providers design for and deliver positive emotions. Find out how you can use mistakes to create customer happiness.
The One Thing Great Leaders Have in Common
What is the one thing all great leaders have in common? Find out in the article based on Mark’s newest book, The Intention Imperative: Three Essential Changes that Will Make You a Successful Leader Today.
Reactions Provide Clues but Not Conclusions
When you are giving a presentation, what can you really tell from the audience reaction?