Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

Think More

Is it possible too read too much? Yes, if reading prevents you from thinking. Passive reading can be a substitute for the harder work of thinking and learning. We fool ourselves if we think a large input of ideas will necessarily benefit us. Until we digest those ideas and ultimately apply them, then reading is…

Build on Timeless Truths

Thoureau said “Don’t read the Times; read the eternities.” He knew the value of timeless truths. (And I recognize the phrase “timeless truths” is redundant–all truths are timeless, but we need to be remnded of that sometimes).  Circumstances change but truths endure. In an age of management philosophy du jour, make sure the underlying principles of…

When It is Good to be Bad

I had lunch with the mayor of a major city yesterday. He is a democrat. He is also innovative, charming and erudite. He said he targeted getting big companies into his city because he believed they could be generous donors to worthwhile causes and charities. “Mayor,” I said, “that sounds like a Republican sentiment.” “That’s…

Wise Words

Thanks to my friend Joe Scarlett for sending the following: During this political season let’s be reminded of these wise words: You cannot help the poor by destroying the rich. You cannot strengthen the weak by weakening the strong. You cannot bring about prosperity by discouraging thrift. You cannot lift the wage earner up by…

Break the Lame Chain

Some of my least favorite junk mail includes requests with the phrase “…please don’t break the chain.” Those words alone cause me to delete the email. It shows a lack of intelligence and/or effort on the part of the sender. Keeping “the chain” or any chain intact is not on my daily list of things…