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Mark Sanborn Keynote Leadership Speaker
Developing Leaders in Business and in Life
Mark Sanborn Keynote Leadership SpeakerMark Sanborn Keynote Leadership Speaker
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Category Archives: Customer Service

Tiny Reminders

Business, Communication, Customer Service, leadership development, Mark Sanborn's BlogBy Mark SanbornNovember 9, 2020Leave a comment

We have all been told that appearances can be deceiving, but do we really believe that? And how do our snap judgements hurt us in our journey through life? Find out what I learned from Tiny, and the important reminders he gave me.

The Art of Acknowledgement

Business, Customer Service, leadership development, Mark Sanborn's Blog, Professional development, Training & DevelopmentBy Mark SanbornOctober 13, 20201 Comment

A salesperson from Pitney Bowes left a message on my office voicemail that my lease on the postage machine was almost up and he could help me lock in a savings for uninterrupted service. I returned his call and said I was going to return the machine at the end of the lease but hadn’t…

The Critical Question for Your Company’s Success

Business, Customer Service, Mark Sanborn's Blog, Marketing, SalesBy Mark SanbornAugust 26, 2020

Is there really one question that determines your company’s success? I believe there is. Find out what it is.

Building Mental Muscle: 20 Servings of Food for Thought.

Customer Service, leadership development, Mark Sanborn's Blog, The Potential Principle, Training & DevelopmentBy Mark SanbornAugust 3, 2020

You build mental muscle by challenging your thinking. Here are 20 ideas to consider. Think of them as food for your mental training table.

What Makes A Leader Successful Today? Intentionality and the 3 Shifts

Business, Customer Service, leadership development, Mark Sanborn's Blog, Teambuilding, Training & DevelopmentBy Mark SanbornJuly 21, 20201 Comment

What is the most important thing leaders do? Find out in this blog and also learn the three leadership shifts you need to make now to succeed.

Embrace the AND: Focus on Problems AND Opportunities

Business, Customer Service, leadership development, Mark Sanborn's Blog, Sales, Teambuilding, Training & DevelopmentBy Mark SanbornJune 17, 2020

Do you have so many problems to solve that you miss the opportunities to seize? Learn how to focus on both by embracing the power of AND.

How to Lead for What Comes Next

Business, Customer Service, leadership development, Mark Sanborn's Blog, Mark Sanborn's Leadership Blog, Marketing, Sales, Teambuilding, The Potential Principle, Training & DevelopmentBy Mark SanbornMay 27, 2020

With so much uncertainty, how should leaders think about the future, and what should they do? Mark Sanborn offers a simple but powerful formula for dealing with change and leading through what comes next.

15 Things You Can Do Now to be a Better Leader

Business, Communication, Customer Service, leadership development, Mark Sanborn's Blog, Marketing, Sales, Teambuilding, Training & DevelopmentBy Mark SanbornApril 15, 2020

Effective leadership requires ongoing education and action. Here are 15 things you can do right now–in the midst of COVID 19– that will make you a better leader.

Feedback Deserves More Than a Form Response

Business, Communication, Customer Service, Mark Sanborn's Blog, MarketingBy Mark SanbornMarch 3, 2020

When a customer takes time to provide feedback, take it seriously. And don’t respond with a form letter.

Define Your Moments

Customer Service, Mark Sanborn's Blog, The Potential Principle, Training & DevelopmentBy Mark SanbornFebruary 28, 2020

You’ve heard of “defining moments.” Those are the moments in time that define you. But there is more power in defining your moments. Learn how in this post.

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Intentional Leadership = clarity (knowing clearly where you want to go) + intentionality (taking consistent action to get there). Clarity without consistent action is daydreaming. Consistent action without clarity is wasted time and effort.

Just as the tools of successful mountaineering have changed and improved over time, so have the requirements of intentional leadership. Based on 33 years of working with organizations globally, teaching leaders and observing powerful shifts, Mark has identified three essential areas of focus for leaders in the world:

Inspiration: motivation to the power of purpose
Culture: creating an engine that sustains vision and values while achieving desired results
Emotion: designing and delivering positive emotions for customers and employees

In this program, Mark explains how five very different businesses use clarity of purpose and consistent action to flourish in their given fields. He shows how they have harnessed and successfully employed the three essentials in their practices and how it is possible to improve your own business dramatically by learning from these real-world examples.

“The Intention Imperative” is a practical, proven and engaging presentation based on the latest and best of Mark’s thinking.

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How do you keep getting better when you’re already the best? Or what happens when complacency, outdated thinking or weariness stunts performance? What do you do when growth stalls, or when your team is working below its true potential?

THE ANSWER: You’ve got to pursue your true potential.

Today’s top performers and top companies often experience a crisis once they’ve moved into the number one spot. It is easy to become complacent and rest on past accomplishments while competitors are biting at your heels.

When you’re Number One, there is nobody to emulate. You either keep increasing your lead or run the risk of being overtaken by Numbers Two through Five.

Mark Sanborn has worked with many of America’s best companies. That’s because he has the ability to motivate and teach simple, proven and highly effective ways of thinking and doing that keep individuals and organizations moving forward and gaining new ground.

Not only has he learned from working with the best—some 2600 clients—but he’s learned what doesn’t work, too, and he can help you change your thinking and supercharge your performance.

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Personalize the message of Mark’s bestselling book, The Fred Factor, for your audience. This highly motivational presentation explains how you can become a Fred … providing you the means to reinvent your business and life through self-mastery, vision, empowerment, and service. This program is a powerful way to get everyone from frontline employees to upper management focused on the importance of self-responsibility and creating value for those with whom we work and live with. It goes beyond the workplace to show viewers how to enrich their personal lives as well.

Is your leadership ordinary or extraordinary? Have you considered what makes the difference? The proof is in the results you get from the people you lead. Ordinary leadership = ordinary results. Extraordinary leadership = extraordinary results.

The four principles of the international bestseller The Fred Factor affect every aspect of your business or organization. Mark Sanborn, ranked by LeadershipGurus as one of the top 30 leadership experts in the world today, shows you how the Fred Factor philosophy affects your leadership skill and the results you achieve. He’s presented “Lead Like Fred” to hundreds of audiences across the U.S. The insights are tailored specifically to leadership and easy to understand and apply.

If you think The Fred Factor is just about customer service, think again. The principles will help you turn the ordinary into the extraordinary.

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As one of our leading thinkers, authors and speakers on leadership, Mark has focused on the true heart of leadership; What he refers to as little ‘l’ leadership. This—genuine leadership—is not conferred by title or location in the executive suite. It is leadership demonstrated through our everyday actions and the way we influence the lives of those around us.

Mark was inspired to write You Don’t Need a Title to Be a Leader: How Anyone, Anywhere, Can Make a Positive Difference by his encounters with the genuine, often untitled, leaders that make such a significant and positive difference at every level of our organizations.

In Mark’s keynote presentation of the same name you’ll gain valuable insights on how to develop your own leadership ability and the leadership potential of your employees. He’ll show you how to identify and develop the characteristics that define genuine leadership.

As a master storyteller, Mark has an unparalleled ability to communicate fundamental business and leadership truths through simple stories, anecdotes and humor. You Don’t Need a Title to Be a Leader is a message that will resonate with those who aspire to make a positive difference — regardless of title or position.

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Fred is back! The Fred Factor has sold nearly 2 million copies. In Fred 2.0, Mark Sanborn brings new stories, illustrations and insights that you and your organization can use to create more customer loyalty, innovative products, services and experiences, and to deliver the kind of profitable results that are so elusive to many.

Mark goes deeper into the philosophy and practices of the extraordinary. Drawing from his work with top leaders and organizations, he engages listeners with the why, what and how of taking any job, product or service up a notch. He teaches how to replace money with imagination, build and keep better relationships, and rejuvenate purpose and passion to have more fun and greater success at work.

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Every customer is different, so why should every speech be the same? Mark Sanborn is known for his high level of tailoring custom speaking engagements to meet the individual needs of his clients. Whether it’s about leadership, sales, service, or individual performance, it’s about turning the ordinary into the extraordinary.

Mark designs each custom speaking engagement to meet your objectives and to reinforce the objectives of the entire meeting. He has the ability to integrate his message into the rest of the meeting or conference. This means your audience members benefit from the synergy of all the presentations they hear, and reinforces the hard work you’ve done to plan an effective event.

How Does Mark Develop His Custom Speaking Engagements?

Beginning with the Pre-program Questionnaire, Mark gathers information to help him understand your objectives, your organization, the people in the audience and the challenges they face each day. He next schedules a conference call with you and any key players that you want involved.

After identifying important themes and specific messages you want to make sure get conveyed during your custom speaking engagements, Mark draws from hours of material, years of experience and study, and the lessons from presenting to more than 2000 audiences. As a result of this process, you get Mark’s best thinking, most powerful illustrations and relevant, actionable ideas.

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Bestselling author of The Fred Facot and You Don't Need a Title to be a Leader.
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