Over two decades of research and observations have revealed the key factors that enable the best organizations to succeed and dominate. I’ve condensed this research into what I call the “Lucky 13” (I’m not superstitious): critical elements that set apart leading companies like Apple, Amazon, Google, and Microsoft.
Here are ten key actions leaders can take to create extraordinary service for their organizations:
Effective leadership requires good thinking. Subtle yet profound thinking errors that can misguide decisions and strategies. Learn what the most common cognitive biases are and how to avoid them.
Over the years digitization and electronic media have dramatically impacted the way we speak and write. Some of the changes have happened slowly, some more quickly but all are important to understand to be a successful communicator today. Find out what thirteen of these big changes are.