Mark is recognized globally as an expert on leadership, customer service and organizational performance. A member of the National Speakers Association Speaker Hall of Fame, he is the author of 8 books including the international bestseller, The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary Into the Extraordinary. Mark teaches his clients to BE EXTRAORDINARY™.

3 Ways to Prevent Getting Fired by Customers

In the most recent Five Friends post, “You’re Fired,” there is a common thread. The situations and the kind of people or organizations who got fired vary greatly, from a landscaping company to a restaurant chain to a medical doctor. The reasons for the firings vary, too. Some were triggered by something relatively small like a… Continue Reading [icon name=”icon-angle-double-right”]