Agility in the Age of the Unknown
What do leaders do when they aren’t sure what’s going on? They stay agile.
DetailsThe Secret Ingredient
It is easy to stand out in an extraordinary way when you work for a less-than-extraordinary organization. But what happens when the place you work has a world class reputation for service? Recently I stayed at the Ritz-Carlton in downtown Atlanta. My friend Joseph Michelli has written an excellent book called “The New Gold Standard”…
DetailsWhat To Do When You Become Leader
Here’s how to treat your predecessor when you become a leader.
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