A Contrast In Follow Up
Follow up–for leaders and those in customer service–is critical. Here are two contrasting examples to learn from.
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What People Really Voted For
Do you think people voted for Republicans? Think again. Read this blog to find out what voters really want.
DetailsGuest blog: Shawn Achor on The Happiness Advantage
Guest blog from Shawn Achor about The Happiness Advantage, a great book about benefiting from positive psychology at work.
DetailsJust Plain Leadership
Confused by all the different flavors of leadership you read and hear about today? Maybe you need to get to the essence of just plain leadership.
DetailsGo for the Spontaneous Smile
Are you designing and delivering products, services and experiences so good that they make your customers smile?
DetailsPet Peeves are Golden Opportunities
Find out what bothers your customer. You can benefit from understanding his or her pet peeves.
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How To Give A Speech: 7 Tips On What NOT to do
Do you know how to give a speech? Giving a good speech is hard. It can be uncomfortable, awkward, and nerve-wracking. Especially if you struggle with public speaking. There are seven common reasons why an executive’s presentations and speeches fail: 1. Disregard for time. 2. Unclear purpose. 3. Inadequate preparation. 4. Failure to capture attention.…
DetailsLeaders Without Borders: Interview with author Doug Dickerson
Leaders Without Borders: 9 Essential for Everyday Leaders is a new book by Doug Dickerson. In this interview, Doug distills the essence of the book and how you can benefit from reading it.
DetailsUp, Down or Sideways: 10 Things to Do in Any Economic Condition
For your business to succeed, what should you be doing now? In the future? What should you have been doing? Here are 10 keys to succeeding despite economic conditions.
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