“Contact Us” Done Right
Learn what an extraordinary contact page on a website should be.
DetailsNegotiate Better: Guest Blog with Don Huton & George Lucas
The new book The One Minutes Negotiator teaches how to negotiate better. Read this interview with co-authors Don Hutson and George Lucas and learn about a special bonus if you purchase the book.
DetailsIs Your Performance Memorable? A Key to The Encore Effect
You can be an in-demand, accept-no-substitute encore performer if your performance isn’t memorable. Is your’s?
DetailsGuest Blog: It’s Not Just Who You Know by Tommy Spaulding
Tommy Spaulding’s new book It’s Not Just Who You Know provides insights into the power of relationship building and how to do it.
DetailsGood Service is still better than a Good Reminder
There is a better strategy than recovering from a service failure: prevent them from happening. Much of what sends customers away is within your control.
DetailsMarketing for Leaders: Quiet is the Antidote to Noise
Are you and your customers deaf from all the noise marketers make on the internet and elsewhere? Find out a radical idea leaders can use for getting heard.
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