Service Recovery: How Not to Do It
Don’t say that you value the customer’s business and act like you don’t. How you recover from service failures is critical.
DetailsGuest Blog: A Soldier’s Journey by John Durfee
Here’s what the military taught on soldier about how to lead. A guest blog from John Durfee, an executive at Airsplat.
DetailsHow Leaders Keep the Spirit Alive
Here’s what you can do to keep the spirit of the season–or anything important–alive in your work and life.
DetailsYour Leadership Landscape
Look around. Does your leadership landscape elevate your attitude and thinking?
DetailsMAKE Time
Nobody has time to do the important things; they make the time. Of course nobody can literally make or create time. What we can all do is free up space in our lives to make time for the things that really matter. There are at least four ways to do that; Modify. Modify what you do so you’ll…
DetailsPutting Up with Pat Downs
Tired of putting up with pat downs? Are TSA’s efforts working? Consider this.
DetailsBook Excerpt: Innovation is Everybody’s Business
Robert Tucker, innovation guru, explains the four principles of personal innovation. Read this expert from his excellent book, Innovation is Everybody’s Business.
DetailsStartling Statistics are Symptoms
Nobody wants to be impacted by startling statistics that hurt their health or well being. Leaders and educators need to address the causes of underlying problems before they become symptomatic.
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