How Not to Do Business Example 1,462
Customer want solutions to problems and good feelings, especially when they’ve had a bad experience. Learn from my recent experience of bad customer service with Dishnet Telewire.
DetailsDoing Leadership. Part 6 (final) in a Series
In the last of this six part series, you’ll learn about the often overlooked aspect of leadership: giving. Make sure to read all six parts of this practical series, and watch for the soon-to-be-released ebook.
DetailsDoing Leadership. Part 5 of a Series.
In part 5 of this series about how leaders think and what they do, you’ll learn 4 techniques for getting results.
DetailsImprove Service with Larger Fonts
Can customer service be improved as easily as using different font size? Learn the power of paying attention to the nuances of customer needs.
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Hiring Companies Behaving Badly
It is bad etiquette to treat job candidates rudely, even the ones you don’t hire. Find out what you need to do to do the right thing and safeguard your company’s reputation.
DetailsDoing Leadership. Part 4 in a Series.
How do leaders communicate? Find out in part 4 of this 6 part series on Doing Leadership.
DetailsThe New Religion of Ideas: Guest Blog by Randy Gage
Randy Gage, author of Risky is the New Safe, talks about the power of ideas and why leaders need to be leading edge thinkers. Learn to look at the radical change around you as unprecedented opportunity.
DetailsDoing Leadership. Part 3 in a Series
Managers may have power over people, but leaders have power with people. Find out how to build better relationships in part 3 of this 6 part series about what leaders do.
DetailsDoing Leadership. Part 2 in a Series.
In the second part of the series Doing Leadership, you’ll learn about the dangers of drifting and how to become productively focused in your work as a leader.
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