Details, Extras & the Personal Touch of Extraordinary Service
If you aspire to providing extraordinary service, don’t ignore the details, extras and the personal touch.
DetailsStay Calm or Get Excited?
Stay calm or get excited? Knowing when to do either is a key nuance to a leader’s effectiveness.
DetailsA Fred Sighting at Jason’s Deli
“Freds” are everywhere. Here’s a quick story about a Fred-sighting at Jason’s Deli.
DetailsAre You Part of the Larger Conversation?
If you aren’t part of the important conversations, you’re missing essential leadership input. The National Speakers Association Influence 2011 Convention in Anaheim illustrates the point.
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Caretake This Moment
How you handle the moments in each day create your life. That’s why Epictetus admonished us to caretake each moment.
DetailsGuest Blog by Dave Marr: A Simple Technique for Better Listening
Here is a simple technique that will immediately make you a better listener. Read this guest blog by Dave Marr of t2 Management Training to learn what it is.
DetailsThe Allure of the Interesting
There are three categories of news that you encounter each day. The allure of the interesting can prevent you from getting to what you need to know.
DetailsUse Social Media for Leadership Leverage: Guest Blog by Nan Gibbons
Learn some simple techniques for clarifying your message and leveraging your leadership impact with social media.
DetailsWhy Leaders Need to Read the News
Not reading bad news won’t make it go away and it won’t make you a better leader. Effective leaders need to be informed but even that isn’t enough. Find out the other essential ingredient.
DetailsSimon Mainwaring on We First: Guest Blog
In this guest blog, Simon Mainwaring explains the four operating principles of his new book, We First: How Brands and Consumers Use Social Media to Build a Better World
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