Magical Service

The National Speakers Association is meeting this weekend at the Coronado Springs Resort in Orlando. I have been using the newly opened business center/concierge room. The facilities are nice, but the attitude and demeanor of the staff are exceptional. My first day here I had a concierge named Martha check on dinner reservations for Valentine’s…

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Positive Discontent

One of my clients is Kiewit (large construction and mining) which is this year celebrating its 125th anniversary. Peter Kiewit, who provided legendary leadership in growing the company, used the phrase “pleased but never satisfied.” I’ve embraced a similar philosophy I call “positive discontent.” Be positive about what you’ve accomplished but don’t become content. Keep…

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