13 Big Ideas for 2013
To make your business and your life better in 2013, implement these 13 big ideas.
To make your business and your life better in 2013, implement these 13 big ideas.
Getting the basics of a customer interaction right is the beginning of great service. Simplicity can breed success.
Can customer service be improved as easily as using different font size? Learn the power of paying attention to the nuances of customer needs.
Sometimes when it comes to product, service or experience quality, better by comparison is the best strategy. Find out why in this article.
Learn 10 powerful strategies for creating world class service from the world’s best brands.
Find out what a slice of pizza, tourism and the recency effect have to do with creating a memorable experience.
When a customer service rep says “I can’t” it isn’t usually true. Find out what “I can’t” really means and what you as a leader can do about it to improve your service delivery.
What?? You really can’t please everyone? A blinding flash of the obvious but resisted truth.
Here’s yet another example of how smart people do dumb things in serving customers, and how you can learn from their mistakes.
The author confessions to a major grocery store transgression and the berating he got from the cashier.