How to Deal with Increasing Customer Expectations
Sometimes the more you do for customers, the more they expect. Customers can be demanding, and the more you can provide them profitably, the more loyal they will be. Learn 8 things you can do.
Sometimes the more you do for customers, the more they expect. Customers can be demanding, and the more you can provide them profitably, the more loyal they will be. Learn 8 things you can do.
In today’s emotion economy, the best service providers design for and deliver positive emotions. Find out how you can use mistakes to create customer happiness.
The “doors” of your business are all the ways prospects and customers enter into doing business with you. The welcome or they warn. That’s why you need to give them careful attention.
I started a new novel and it grabbed me in the first two pages. That’s why I kept reading. The opening scene of a movie was exciting. That’s why I kept watching. I heard a speaker who made an opening statement I found intriguing. That’s I kept listening. Here is the key to powerful communication: instantly grab…
I had lunch at a New Orleans style restaurant near my hotel. The outside was neat but nothing special. There was no bar. The seating space was small. Yet the restaurant was full with a steady stream of customers. Why? Because the food was very, very good. Yes, the service was very good as well but not notable. And…
“Don’t let it bother you.” How often have you heard or said that? It is usually about things we shouldn’t let bother us. But what about the important things, the things that make a difference? Some things should really bother us. If we let important things stop bothering us, we become numb to needed change. We settle…
I’ve written, spoken and advised about great customer service for years. Not too long ago I had an epiphany: I was emphasizing the wrong thing. Don’t misunderstand. Customer service is important. But it is a tool, not the structure you are trying to build. It is a means to a more important end. What really…
I started my career in sales and marketing. Starting my own business required me to increase my sales skills, and in the intervening years I’ve spoken to many sales organization. Sales isn’t easy, but neither is it complicated. Here are ten ways to kick start your selling. 1. Make more calls. Getting in front of more…
Relationship is powerful. It differentiates a product or service, creates loyalty, and sets you apart from competitors not willing to invest in building relationships. Companies encourage employees to build better relationships with customers. I teach the basics of relationship building in business and have written about how to do it in my books, most notably…
This is an email I recently received from Uber. It is a simple but eloquent business touch: It reinforces my good behavior as a passenger. It reminds me that I’m being evaluated. It invites me to share my recognition through social media (I didn’t but am sure many do). It gives Uber another reason to…