Five Magic Words
Here are five words you can use to work magic with your customers.
Here are five words you can use to work magic with your customers.
Who are you trying to make life easier for: your customer or yourself?
If your customer service is bad enough you might become the focus of a music video (and that’s not a good thing).
Are you using social media to monitor what’s being said about you or your company?
Sometimes customer service strategies backfire.
Elite/Safelite technician proves to be a “Fred.”
The National Speakers Association is meeting this weekend at the Coronado Springs Resort in Orlando. I have been using the newly opened business center/concierge room. The facilities are nice, but the attitude and demeanor of the staff are exceptional. My first day here I had a concierge named Martha check on dinner reservations for Valentine’s…
don’t be silly at delivering service like this example.
service disasters require fast response
how to create an encore: pay attention to nuances