A Contrast In Follow Up
Follow up–for leaders and those in customer service–is critical. Here are two contrasting examples to learn from.
Follow up–for leaders and those in customer service–is critical. Here are two contrasting examples to learn from.
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Find out what bothers your customer. You can benefit from understanding his or her pet peeves.
For your business to succeed, what should you be doing now? In the future? What should you have been doing? Here are 10 keys to succeeding despite economic conditions.
There is a better strategy than recovering from a service failure: prevent them from happening. Much of what sends customers away is within your control.
Keep the customer service scale tilting in the right direction. Pay attention to the little pebbles.
Here’s what to do when you goof up your customer service delivery.
If you believe customer feedback is important, what are you willing to pay to get it?
What we like or dislike and why we do business always goes back to the “who.” It is ultimately about people.
Yet another classic example from U.S. Air about how to alienate people and lose customers.