It Works
If your processes and systems don’t work, all is lost.
If your processes and systems don’t work, all is lost.
Mistakes happen. Customers are disappointed. Why is “sorry” the hardest word for service providers to use?
What one word can make your service better and your business more profitable? The answer is easy. Read this article and find out.
Attention to detail matters. Learn from the mess left by the company that installed my shades.
As the economy improves, is service delivery slipping? Compare your experience to these examples.
You can change the world today, in big and little ways. Here’s how.
If you want customer feedback, make it quick and easy or you may not get it.
Follow up–for leaders and those in customer service–is critical. Here are two contrasting examples to learn from.
Are you designing and delivering products, services and experiences so good that they make your customers smile?
For your business to succeed, what should you be doing now? In the future? What should you have been doing? Here are 10 keys to succeeding despite economic conditions.