Good Service is still better than a Good Reminder
There is a better strategy than recovering from a service failure: prevent them from happening. Much of what sends customers away is within your control.
There is a better strategy than recovering from a service failure: prevent them from happening. Much of what sends customers away is within your control.
Keep the customer service scale tilting in the right direction. Pay attention to the little pebbles.
The book “The Fred Factor” is about turning the ordinary into the extraordinary. Read about a woman who found a “Fred” at church.
Here are five words you can use to work magic with your customers.
Who are you trying to make life easier for: your customer or yourself?
Want to sell better? Take a lesson from a tree trimmer.