To Do Well, End Well
Find out what a slice of pizza, tourism and the recency effect have to do with creating a memorable experience.
Find out what a slice of pizza, tourism and the recency effect have to do with creating a memorable experience.
When a customer service rep says “I can’t” it isn’t usually true. Find out what “I can’t” really means and what you as a leader can do about it to improve your service delivery.
Want to add value to your own life? Here are four powerful ways to do it.
Here’s yet another example of how smart people do dumb things in serving customers, and how you can learn from their mistakes.
A manifesto is a public declaration of views and aims. This is my personal manifesto about work.
Disney is one of the best in the world at creating value. Learn how “imagineers” innovate.
Optimism isn’t blind faith but far-sighted faith. Fred Johnson is an example of optimism in action.
Mark Sanborn is an acknowledged expert on customer service. He is also a bestselling author and acclaimed speaker. Learn about his work in customer service here.
If you aspire to providing extraordinary service, don’t ignore the details, extras and the personal touch.
“Freds” are everywhere. Here’s a quick story about a Fred-sighting at Jason’s Deli.