Skip to content

Developing Leaders in Business and in Life

Facebook page opens in new windowTwitter page opens in new windowLinkedin page opens in new windowYouTube page opens in new windowMail page opens in new window
Login
Mark Sanborn Keynote Leadership Speaker
Developing Leaders in Business and in Life
Mark Sanborn Keynote Leadership SpeakerMark Sanborn Keynote Leadership Speaker
  • About Mark
    • Leadership Speaker Mark Sanborn
  • Speaking
    • Keynote Programs
    • Testimonials & Client List
    • For Meeting Planners
  • Videos
  • Resources
    • Online Store
    • My Account
      • Cart
      • Checkout
  • Blog
BOOK MARK
$0.000

View CartCheckout

  • No products in the cart.

Subtotal: $0.00

View CartCheckout

  • About Mark
    • Leadership Speaker Mark Sanborn
  • Speaking
    • Keynote Programs
    • Testimonials & Client List
    • For Meeting Planners
  • Videos
  • Resources
    • Online Store
    • My Account
      • Cart
      • Checkout
  • Blog

Daily Archives: May 20, 2011

It Works

Customer ServiceBy Mark SanbornMay 20, 20111 Comment

If your processes and systems don’t work, all is lost.

Customer Service: Sorry Seems the Hardest Word

Customer Service, Mark Sanborn's Leadership BlogBy Mark SanbornMay 20, 2011

Mistakes happen. Customers are disappointed. Why is “sorry” the hardest word for service providers to use?

Mark Sanborn Keynote Leadership Speaker
Copyright © 1995-2023 Sanborn & Associates, Inc.
FacebookTwitterLinkedinYouTube
  • Presentation Packet
  • Terms of Service
  • Privacy Policy
  • Legal Statements
Bottom Menu
Go to Top

Doing Leadership
The Concise Guide to What Leaders Think and Do

Fill out your name and email address below and you'll instantly be able to download the FREE copy of Doing Leadership.
SUBMIT
Bestselling author of The Fred Facot and You Don't Need a Title to be a Leader.
close-link