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Mark Sanborn Keynote Leadership Speaker
Developing Leaders in Business and in Life
Mark Sanborn Keynote Leadership SpeakerMark Sanborn Keynote Leadership Speaker
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  • Home
  • Watch Mark
  • About Mark
    • Leadership Speaker Mark Sanborn
    • Testimonials & Client List
  • Speaking
    • Keynote Presentations
    • Leadership Speaking Page
    • Hospitality Keynote Speaker
    • Franchise Speaker
    • Customer Service Speaker
    • Meeting Professionals
  • Speak Like a Pro
  • Store
    • Online Store
    • My Account
      • Cart
      • Checkout
  • Blog

Daily Archives: May 20, 2011

It Works

Customer ServiceBy Mark SanbornMay 20, 20111 Comment

If your processes and systems don’t work, all is lost.

Customer Service: Sorry Seems the Hardest Word

Customer Service, Mark Sanborn's Leadership BlogBy Mark SanbornMay 20, 2011

Mistakes happen. Customers are disappointed. Why is “sorry” the hardest word for service providers to use?

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Bestselling author of The Fred Facot and You Don't Need a Title to be a Leader.
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