We go through a lot of windshields here in Colorado. The windshield on my Audio had a 12 inch crack that was threatening to become disasterous so I scheduled a replacement with Elite/Safelite Auto Glass.
The technician who came to the office was Jimmy. His attitude and professionalism were reassuring and, as a car guy, I appreciated that he not only seemed to know what he was doing but appreciated cars. The install went smoothly and Jimmy educated me on what to do and not to do until the glass install was truly set. I thanked him and he was off to his next appointment.
Twenty minutes later there was a knock on the door. It was Jimmy. I thought maybe he’d forgotten to finish some paperwork but that wasn’t the case.
When he got to the next appointment he realized he hadn’t reattached my transponder for the toll road I frequently drive. He came back and did so (frankly I hadn’t noticed as I’d planned to do so myself).
Little things make a big difference, and Jimmy’s willingness to go out of his way to make my installation perfect make him a Fred.