Yesterday as my boys and I were on the way to the grand opening of a new racetrack, I pulled into a diner to use the restroom. I figured it would only be fair to be a patron if I wanted to use their facilities and I needed a cup of coffee so decided I’d make that purchase.
As I approached the door, a large sign said “Rest rooms for customers only.”
I’ve seen signs like that countless times but found it off-putting.
I went elsewhere.
The sign backfired. I would have been a customer but something about the tone of the sign made me change my mind. I know it must be a royal pain to have non-customers using the restroom, but how many–like me–might have responded to the law of social reciprocity and would have become customers?
Maybe customer service should put more emphasis on the word “service” than just “customer.”
Food for thought…