My long time friend Anthony Braswell shared the following Fred-sighting with me:
One of my all-time favorite restaurants to visit each week is our local Jason’s Deli. It’s convenient, but that’s not why I go.
It’s really good, but that’s not the only reason why I go. They also have free ice cream!
And I go because of the Fred Factor!
I wish I could introduce you to my friend, House Mouse. That’s what her Jason’s Deli employee nametag says. She is the reason I keep going back! She might not be the “typical” customer service employee. She’s got tattoos. You don’t have to wonder what her favorite sports team is because she has Tarheels tattooed on her arm! God help you if you are wearing a Duke shirt! But she does possess the spirit of Fred. She does an ordinary job in an extraordinary way!
She greets every person with a handshake and if you are a frequent guest like I am. Sometimes she even gives you a hug! She remembers my name, what I want and if I try to order something that isn’t their specialty, she playfully refuses to let me order it. “The best for my friends!” she says! I often bring friends with me and she’ll tell them, “Wow! You keep great company! This is a great guy that you are hanging out with today!” She understands how to make people feel special and create value for every customer.
I took time recently to share how awesome House Mouse is with her boss. I let him know that she was the reason that I ate there so often and used their restaurant as a place for meetings. The manager let me know after that meeting that she was getting a raise.
Her words to me were, “Thanks so for making that happen!”
My response to her was, “I just reminded your boss of what he already knew!”
Thanks, Anthony, for sharing your Fred sighting.