Feedback Deserves More Than a Form Response
When a customer takes time to provide feedback, take it seriously. And don’t respond with a form letter.
Better Role Models Make Better Teams
Many business teams look to sports teams for ideas and inspiration. While that isn’t a bad idea, it still misses the mark.
Do You Give Your Work Dignity?
Politicians remind us that work gives people dignity, and it does. People should have opportunities for gainful employment. A lack of work is for most demoralizing and deprives them the chance to provide for themselves and their families. But here’s something you rarely hear discussed: people give work dignity. You and I determine the excellence…
How to Deal with Increasing Customer Expectations
Sometimes the more you do for customers, the more they expect. Customers can be demanding, and the more you can provide them profitably, the more loyal they will be. Learn 8 things you can do.
When to Fix and When to Fire
Leaders are charged with making sure employees perform well. But can you always fix bad performance? And when should you fix and when should you fire? This article explains.
8 Things To Do at the End of This Year
Here are 8 things to do at the end of 2019 to make 2020 even better.
The Biggest Lie in Motivation
Is everything you believe about motivation and success true? Consider the biggest lie in motivation.
Three Big Changes in Selling: Are You Up to the Challenge?
The world of professional selling continues to change. Are your skill changing to keep pace? Learn three of the biggest changes in selling
and what you can do about them to sell more and sell better.
This is Intentional Leadership
There is a lot about leadership that not everyone agrees with, but I believe there is one thing that is undeniable: successful leaders don’t create and sustain success without clear intention and consistent correct action. This is what I call intentional leadership and I explain it in my new book, The Intention Imperative: Three Essential…
How to Turn Customer Service Mistakes Into Happiness
In today’s emotion economy, the best service providers design for and deliver positive emotions. Find out how you can use mistakes to create customer happiness.