5 Leading Edge Ways to Enhance Your Customer Service
Extraordinary companies do many things to create leading edge customer service. Here are five things you can do to be exceptional too.
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Use the History of Leadership to Lead Better Today
The scientific study of leadership began in the twentieth century. Here’s what you can learn from the history of leadership theory that will make you a better leader today.
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ChatGPT is a Game Changing Technology
OpenAI is an artificial intelligence research laboratory consisting of the for-profit OpenAI LP and its parent company, the non-profit OpenAI Inc. The company is focused on developing and promoting friendly AI in a way that benefits everyone. One of their most notable product is GPT (Generative Pre-trained Transformer) a language model trained on a massive amount of data and able to generate human-like text. ChatGPT is a variant of GPT model fine-tuned for conversational purpose.
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Focusing on Leadership Focus
Focus is an essential leadership skill. Learn how Gandhi used it to change history, and learn why you need it and how you can develop it.
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What it Means to be “A Good Person” in Business
“Be a good person” is a worthy goal, but what does it mean? What does it mean to be a good person in the work you do? There are two keys. Learn what they are.
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Wrong Person or Wrong Place?
I learned a lesson in first grade that effective leaders need to learn today. Sometimes you’ve got the right person in the wrong room.
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How to Avoid Rude Results
Few things are worse than indifferent treatment of customers, but being rude is one of them. How do you know if your organization is guilty and what can you do? Find out what I learned from a terribly rude interaction.
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How to be a Smart (not a Sore) Loser
Nobody likes to lose but it is even worse to be a sore loser. Losing can fuel future victory. Learn seven ideas on how to be a smart loser.
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Create Your Best Presentation: the 10 MiM Exercise
Learn how to be a more effective speaker using the “never again” and “MiM” techniques.
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Here’s an important reminder. Feel free to share this graphic with your team.
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