Improvement without Change

Improvement without change? It doesn’t happen. Not all change is an improvement, but all improvement requires change. I’ve been involved in an effort to improve some significant processes within an organization. Most everyone want to improve the processes; few are willing to actually change them. Recently someone threw up the old “change for the sake…

Details

Inform to Perform

Our family just returned from a trip to Mexico where we’ve visited many times before. This time we stayed at the Princess Resort near Playa del Carmen. Our experience was extremely disappointing despite the beauty of this new hotel. As Darla and I reflected on our disappointments, we realized that probably 80% of the problems…

Details

Ask a Better Question

If you are truly leading, you are truly learning. If you aren’t learning much, you aren’t leading very effectively. I am working on an article for a friend’s ebook. The focus will be on “what I wish I had known about leadership at the beginning.” Here’s an insight learned over many years of leading: “How…

Details

Does Being Ethical Pay?

That is the focus of The Journal Report in today’s WSJ. The section provides some interesting insights into the dollars and cents of ethical behavior. Such questions, however, miss the point: if ethical behavior didn’t pay, should it be abandoned? What’s the alternative? I know business professionals are interested in the implications of ethical behavior,…

Details