Definition of Leadership

How do you define leadership? Over the years I’ve used several definitions of leadership. Here’s one to consider: Leadership is the ability to help people and organizations surpass themselves. Leaders enable others to be better than they’ve ever been, and take their organizations to places they’ve never been. The acid test of leadership: are your people and/or…

Defining great leaders

Leading Millennials: Is that an oxymoron?

The millennial generation has been entering the workplace and is not interested in the status quo. Gone are the days where flexible schedules, work mobility and challenging projects were earned over time rather than requested in the interview. Many people would say that this is because the millennial generation has the expectation that the perfect…

Defining great leaders

How to Keep from “Deleting” Customers and Clients

How do you “delete” a customer or client? Here’s an example: I found a great masseuse near my office. Getting older and living in airplane seats makes therapeutic massage a necessity for me rather than a luxury. I liked the online scheduling option so used it to make appointments. Last time I tried to schedule… Continue Reading [icon name=”icon-angle-double-right”]

5 Ways to Increase Your IQ (Implementation Quotient)

How do leaders accomplish more than others? And how do they achieve great things with others? I believe a leader’s success is due to his or her IQ: implementation quotient. That is the difference between common knowledge and consistent application. Implementation isn’t just about having good ideas; it is about acting on them. In a… Continue Reading [icon name=”icon-angle-double-right”]

3 Ways to Prevent Getting Fired by Customers

In the most recent Five Friends post, “You’re Fired,” there is a common thread. The situations and the kind of people or organizations who got fired vary greatly, from a landscaping company to a restaurant chain to a medical doctor. The reasons for the firings vary, too. Some were triggered by something relatively small like a… Continue Reading [icon name=”icon-angle-double-right”]